We offer standard delivery service for our products.
Please note that the Terms & Conditions have now changed for orders shipped outside the UK. Delivered duty unpaid (DDU) now applies. This means that Gorillaz Partnership only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as duties, and clearing fees.
Our cancellation policy is 14 days under the Consumer Contract Regulations. Under the CCRs we are only able to refund unopened products. Please see below for more information on Cancelling an Order.
Our customer relationships are important to us. With that in mind, refunds and replacements will be issued by us if:
As soon as we receive them, the refund will be issued or the replacement sent. Customers are responsible for ensuring the goods arrive back to us, in a trackable manner if they don’t arrive.
If you wish to request a refund or a replacement for a damaged or defective delivery, please get in touch directly at email@example.com and our team will assist you. We ask that you provide detailed feedback about why you have requested the refund or replacement; continuous improvement is important to us, and your insights would be greatly appreciated.
Once your return is received and inspected, we will send you an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
If you haven’t received a refund, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, it is over 30 days and you still have not received your refund, please contact us at firstname.lastname@example.org.
CANCELLING AN ORDER
If you live in the EU, you have the right, subject to the exceptions noted below, to cancel your order under the Consumer Contract Regulations 2013 (CCRs), which govern all Internet shopping.
You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods.
If you wish to make use of this right, please email email@example.com with the subject line CANCELLATION UNDER CCR and we will send you a model cancellation form.
You must return the goods to us at your own cost no later than 14 days after the day on which you notified us. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them back at our warehouse.
We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 calendar days of receiving the goods back. If your card issuer has not sent you a refund within 30 days, please contact firstname.lastname@example.org.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us email@example.com.